Refund Policy and Payment Agreement

Last Updated: 02/09/2024

Welcome to The Local Push! Our aim is to offer exceptional service and a seamless experience for our users. Below is our refund policy that outlines the procedures and conditions related to cancelling you’re the Local Push subscription.

Refund Policy. The Local Push provides users with a licensed access to an All-In-One marketing software that is designed to organize businesses contacts and save time by automating sales and marketing tasks in one system including but not limited text messages, sending emails, and making phone calls. This marketing software is for entrepreneurs and businesses. Functionality includes Contact Manager (CRM) with SmartLists, Email, 2-way SMS, Outbound Calling, Call Tracking, Call Recording, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Automation Campaigns, Reporting, and more, this software is called The Local Push (collectively referred to as “TLP”).

Our refund policy is simple: There are no refunds. After the first 30 days of signing up for The Local Push (must have used for at least 21 days), if you're not completely satisfied, we will give you 45 days FREE of charge with priority support. TLP staff will try and help you get the results you are looking for. After the 45 days, if still unhappy, we will cancel account. To request this, email support@thelocalpush.com and let us know what’s going on. After 32 days of usage, no claims can be made for the 45 day free deal. We retain the right to decline this offer for individuals who abuses this Refund Policy.

We reserve the right to deny if we suspect fraudulent activity or misuse of our product. Refunds are also not available for any charges beyond the initial purchase, including but not limited to monthly subscription fees, messaging charges, add-ons, or upgrades.

Eligibility for 30-Day Satisfaction Guarantee. Our 30-day satisfaction guarantee is designed for new customers ('new signups') who initiate their subscription with us. This guarantee applies to their initial subscription purchase and allows them to request the above offer between 21-30 days of signing up if they are unsatisfied. However, please note that this guarantee does not apply to existing customers who have been with us for more than 30 days and choose to upgrade or downgrade to any The Local Push Plan, even if they sign a new contract for a different plan. This policy is based on the understanding that existing customers have already experienced our services and are making adjustments within their ongoing relationship with us.

Account Termination and Data Retention. If you decide to terminate your TLP account, you may do so by sending an email to support@thelocalpush.com Please be aware that upon termination, all data associated with your account will be permanently deleted from our system. For more details on account termination, data retention, and the possibility of account reactivation, please refer to our Cancellation Policy.

Refunds for Unused Credits or Features. If you haven't utilized the features included in your subscription plan, whether by choice or otherwise, it's important to note that unused features are not eligible for a refund. Additionally, any credits remaining in your account are non-refundable. We encourage you to explore and utilize the features and credits available to you to make the most of your subscription. In the event of cancellation, neither the unused features nor the remaining credits will be refunded.

SMS, AI, and Email Usage Fees. Important to note is that any fees associated with SMS, AI, and email usage are non-refundable. This includes charges for, but not limited to, telephony usage, text messages (SMS), AI content generation, review replies, and emails, which cannot be refunded. Refunds, when applicable, pertain solely to the monthly subscription fee. Unsatisfied Process. To request the unsatisfied offer, users eligible as per our policy should initiate the process by sending an email to support@thelocalpush.com from their registered TLP account email address with "TLP - UNSATISFIED" in the subject line. Within 1-2 business days, our billing team will acknowledge the request and, if applicable, authorize the offer in accordance with our policy. The subscription will be paused and we will give you priority support for the next 45 days. It is important to note, you will still be paying all other fees during this 45 day period. This structured process aligns with our commitment to transparency and customer satisfaction.

Authorized Payment Method. You must keep a valid payment method on file with TLP to pay for all fees. TLP will charge applicable Fees to any valid payment method that you authorize (“Authorized Payment Method”), and TLP will continue to charge the Authorized Payment Method for applicable fees until this Agreement is terminated, and any and all outstanding fees have been paid in full.

Payment Agreement. By purchasing The Local Push, you agree to pay the specified amount for the selected plan at the time of purchase. You can choose to pay monthly or annually, depending on the plan you select. If you select the monthly plan, your credit card will be charged each month on the date of your initial purchase. If you select the annual plan, your credit card will be charged once a year on the date of your initial purchase.

If you wish to upgrade or downgrade your plan, you may do so at any time. Your new payment plan will take effect immediately, and you will be charged accordingly. If you choose to cancel your subscription, please do so before the next billing cycle to avoid any further charges. If you cancel in middle of your billing cycle, you will have access to TLP until the end of your billing cycle. You are responsible for any remaining balances, whether you use TLP or not.

Please note that The Local Push reserves the right to change its pricing and payment terms at any time. We will provide notice of any changes to our pricing or payment terms on our website and via email. If you continue to use our product after any such changes, you agree to the new pricing and payment terms.

To know more about our cancellation policy, please check https://thelocalpush.com/cancel-policy