Cancellation Policy

Last Updated: 02/09/2024

Cancellation after Initial 30 Days of Purchasing The Local Push: All payments made after the initial 30 days are considered nonrefundable. We do not provide credits or refunds for partially used subscriptions. However, upon cancellation, access to TLP will continue through the end of the current billing cycle to ensure you have ample time to wrap up any ongoing projects or activities within the platform. We don't offer prorated refunds for unused days if you cancel after the initial 30 days. Our policy grants 45 days free service if unsatisfied between the first 21-30 days of subscription start.

Notice Period and Monthly Payments: Month to Month subscribers have the flexibility to cancel their subscription at any time after the initial 30 days. Your monthly payment is charged on the same day each month, aligned with the start date of your subscription. If you decide to cancel, we request written notice of cancellation at least 30 days before your desired cancellation date. We may request a phone call. The last month's payment will be charged if the notice is provided within 29 days before the cancellation date. This ensures that your account remains active during this period, allowing continued access to TLP services until the notice period ends.

Data Retention and Account Reactivation: Upon cancellation, users have a 3-day window to reactivate their account without losing any data. After 3 days, all data associated with the account will be permanently deleted from our system. We emphasize that it's the subscriber's responsibility to transfer or remove all media assets, customer lists, configured features (templates, workflows, etc.), funnels, websites, and phone numbers from the service before the cancellation date. Once the data is deleted after the 3-day window following cancellation, it cannot be retrieved. We recommend saving your important data or using the account parking option to retain access to your data.

Refunds, Unused Features, Credits, and Non-Refundable Fees: When you cancel your subscription, please note that most elements are non-refundable. Unused features, referring to those included in your plan that you haven't utilized, as well as any remaining credits, cannot be refunded. Additionally, fees for telephony usage, text messages (SMS), AI, and emails are non-refundable. We encourage you to make the most of your subscription while it's active. If you decide to cancel, please be aware that refunds, if applicable, apply only to the monthly subscription fee.

Account Parking Option: Subscribers have the option to park their account at a monthly fee of $37/month to save all data within their account. This option is available for up to 6 months. During this period, access will be temporarily removed. Subscribers can't make changes or access data during this time. Reactivation is required to resume full functionality. The data will not be deleted as long as the parking fee is paid. After 6 months, all functions and billing will automatically resume at the original subscription fee. Reactivation before the 6-month period requires sending an email to support@thelocalpush.com, and the account will be reactivated within 3 business days.

Downgrading Subscription: Instead of canceling, subscribers have the option to downgrade to a lower plan. This allows continued access to The Local Push at a reduced level of service with limited features for a reduced rate. To proceed with a downgrade, please contact our billing department at support@thelocalpush.com. Our team will assist you in selecting an appropriate plan that suits your requirements.

Cancellation Notification and Confirmation: When initiating a cancellation request by emailing support@thelocalpush.com, our team will promptly acknowledge receipt within 1-2 business days, confirming that your cancellation request is in process. Upon successful cancellation, you will receive a confirmation email with the cancellation date, ensuring you won't be billed for any subsequent periods.

Termination by the Company: The Local Push reserves the right to terminate a user's subscription or access to the service in cases of violation of our terms of service or misuse of the platform. Users will be notified in such cases, and termination will be in accordance with our terms of service.

CANCELLATION PROCESS

To cancel your TLP subscription, follow these steps:

1. Send an email to support@thelocalpush.com from the email address associated with your TLP account.

2. In the subject line, indicate "Cancel Subscription Request"

3. In the email body, provide the following details:

4. Your full name

5. TLP account username

6. Reason for cancellation (your feedback is valuable to us)

7. Our billing team will acknowledge receipt of your cancellation request within 1-2 business days.

8. Access to The Local Push will continue until the end of the current billing cycle. You will not be billed for any subsequent periods.

9. Ensure to download or transfer any important data from your account, as all data associated with the account will be permanently deleted if you do not choose to park your account